We offer free U.S. shipping on orders over $100 to addresses within the United States via standard shipping.

If you'd like your order sooner, priority shipping is also available at checkout.

Please note: priority rates are at the customer’s expense and will be calculated based on your shipping address.

Customers are responsible for all international shipping costs, including taxes, duties, and processing fees.

At this time, returns and refunds are only available for U.S. orders.

Orders are processed and shipped within 1–3 business days after full payment is received.

If no estimated delivery date is provided, we commit to shipping within 30 days (excluding pre-orders or special cases).

You’ll receive a tracking number by email once your order ships.

You can use this number on the carrier’s website or email us at info@myaleph.com for help.

You can also use the tracking number emailed to you and track it through the USPS website by clicking here.

Email us at info@myaleph.com as soon as possible with your order number.

We can update your address if your order hasn’t shipped yet.

Promptly report any delivery issues, discrepancies, or deliveries exceeding 30 business days by contacting customer service at info@myaleph.com.

We’re happy to help you file a claim with the carrier as a courtesy. Orders are insured up to $200. Email us at  info@myaleph.com.

Please note: lost packages do not make MyAleph responsible for damages or cancel pending orders. Claims must be submitted through the carrier and typically take 10–14 business days.

Submit your claim here and check your claim status regularly to help move things along.

Once approved, your refund will be processed promptly.

Yes, customers are responsible for return shipping costs.

No. We do not offer return labels. All return shipping must be arranged by the customer.