Shipping Policy

EFFECTIVE: 02/05/2024

Welcome to MyAleph and our Shipping Policy (collectively, the “Shipping Policy”). The Site is owned and operated by Aleph Jewelry LLC, our subsidiaries or affiliates (herein referred to as “MyAleph,” “we,” “us” or “our”). This Agreement is important and contains terms and conditions that govern the shipping of products purchased on www.MyAleph.com (the “Site”).  Because such terms affect your legal rights, please read them carefully. The Site may be used only for informational and online shopping purposes.  By accessing or using the Site pursuant to which we offer products for purchase (the “Products”) (collectively, with the Site, the “Services”), you agree to be bound by the terms and conditions contained in this Shipping Policy and all other terms incorporated herein by reference. If you do not agree to abide by any of the terms herein, in any manner, do not use the Site, including but not limited to, uploading, or downloading information or material onto the Site and/or making any purchases on the Site.  

1. Shipping and Delivery

1.1 All Orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched and which contains the relevant tracking number (the “Order Confirmation”). The Order Confirmation will also list each Product being dispatched and the final price (inclusive of taxes and handling charges). My Aleph will ship your Product(s) to the designated address for free, provided that the designated address is in the United States. However, in case you would like to return the Product(s) to us, we will not refund your cost of returning the Product(s) to us. You will be responsible for paying for your own shipping costs for returning the Product(s). Please read our Refunds and Return Policy for more information.

1.2 The purchased Products will be shipped out only after we receive your payment in full. If we do not receive your payment in full, we can delay or refuse dispatching the Products without liability to you.

1.3 MyAleph reserves the right to use its preferred carrier. All Products purchased from the website are transported and delivered to you by an independent carrier not affiliated with or controlled by MyAleph. Delivery dates are indicated as accurately as possible but are subject to variations due to availability and transportation methods.  Late deliveries or loss of a package during transit do not render MyAleph accountable for the payment of damages, nor permit the cancellation in whole or in part of pending Orders. However, should your package get lost in transit, our support team will guide you through the process of filing a claim to the carrier. Please note that our help is only a courtesy and cannot guarantee that you will be refunded/reimbursed by the carrier. The claim can be made here and the process may take more than 14 days before the final decision. 

1.4 Your Order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within 30 days after the date of the Order Confirmation, unless there are exceptional circumstances and except in the case of pre-orders.

1.5 Any failure to deliver or a delivery exceeding thirty (30) business days from the shipment date or any discrepancy between ordered and delivered products should be promptly reported to customer service by emailing info@myaleph.com.

1.6 The Product(s) ordered will be at your risk from the time MyAleph delivers the Product(s) to the carrier. Ownership of the Product(s) ordered will also pass to you upon reception of the Product(s) by the carrier, provided that full payment of all sums due in respect of the Product(s), including any delivery charges, has been received. 

1.7 Each Product is insured against loss during transit up to Two Hundred Dollars ($200.00). Please contact our customer service by emailing info@myaleph.com,  if you want to have more information or if you would like us to submit a claim on your behalf as mentioned in Section 1.3. 

You may decide to ship a Product delivered in the United States to another country. Upon arrival in your Country, the Product(s) may be subject to Customs fees (taxes, duties, processing fees, brokerage fees, etc.), which are the responsibility of the customer receiving the order. These fees are not under our control and we do not pay for any custom fees or cannot be held liable if you fail to pay those fees. We do not assume responsibility for any import costs that might be payable when goods cross borders, such as duties, import taxes, or brokerage/disbursement fees. For this reason, we recommend you verify with your local Customs office before you place an order. We are unable to estimate customs fees, taxes, duties, etc. so please contact your local authorities or Customs office for detailed information.