Except for gift cards and products designated as 'final sale', we accept Products for returns and exchanges if requests are submitted within 14 days of receiving the Order (in its entirety).

All returns or exchanges are subject to a quality assurance inspection. Products showing signs of use, damage, or alteration cannot be accepted. MyAleph retains the right to reject returns that don't comply with this policy.

To start your return process, please follow these steps:

1. Email us at info@myaleph.com, attaching your contact information and order number.
2. Along with the email, include a current product photo and provide a brief description of your reason for exchange, return, or refund.
3. Proceed to mail the item to our address at 8605 Santa Monica Blvd PMB 16994 West Hollywood, CA 90069.
4. Once the shipment is dispatched, please notify us, and we will monitor its arrival.
5. Upon receipt, we will assess the returned product and initiate communication regarding your refund process.

Please note the that all purchased products must be returned in their original packaging, along with any accessories, warranty or authenticity cards (if applicable), and any free items received with the order. Products should be in new and unused condition, or in the condition received if damaged during delivery.

If you wish to exchange a Product, follow the instructions provided in "How can I start a return" section.

Here's what you need to know:

• Exchanges depend on availability and can only be done once.
• Once we receive your return, we'll typically ship the replacement within 1-3 business days.
• You'll get an email with your new order details. Standard shipping rules apply for returns.

Keep in mind:

• Exchange items should be in their original packaging with any accessories, warranty or authenticity cards included. Include any free items you received with your order. Products must be unused or, if damaged during delivery, in the condition they arrived in.

Once your returned products are received, we'll swiftly initiate the refund process. Your refund will be credited back to your original form of payment within 3-5 business days.

Please keep in mind that any discounts applied during your purchase will be factored into your refund, reflecting the actual amount you paid. It's important to note that reimbursement timelines may vary depending on your bank's policies.

Yes, you can change the shipping address by contacting us at info@myaleph.com or updating your address in your Account.

All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, MyAleph. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when MyAleph delivers these items to the carrier.

If your package gets lost in transit, we will be happy to help you submit a claim to the carrier on your behalf, as a courtesy. Please contact our customer service by emailing info@myaleph.com.

Our products are insured up to $200.00. However, please note that the loss of a package during transit does not render MyAleph accountable for the payment of damages, nor permit the cancellation in whole or in part of pending Orders.

All lost packages must go through a claim process. You can submit your claim here. This process typically takes 10-14 business days (excluding holidays) and is dependent on the claim carrier's procedures and promptness in providing the required information.

We recommend following up regularly on the claim status, in addition to our efforts. Your proactive involvement can expedite the process. Once the claim is approved, the refund will be processed promptly.