Except for gift cards and products designated as 'final sale', we accept products for return or exchange if requests are submitted within 14 days of receiving the order (in its entirety).

All returns and exchanges must be approved by our team prior to processing. Submission of a request does not guarantee approval. Each case is reviewed individually to ensure it meets our policy requirements and is only finalized once verified and confirmed.

All items are subject to a quality assurance inspection. Products showing signs of use, damage, or alteration cannot be accepted. MyAleph retains the right to reject returns that do not comply with this policy.

We want you to love your purchase, but if you need to make a return, we’re happy to assist. Please follow the steps below to ensure a smooth return process.

How to Start Your Return:

1. Email us at info@myaleph.com with your contact information and order number.
2. Attach a clear product photo and include a brief description of your reason for return, exchange, or refund.
3. Please wait for our team to review your request and provide written approval before proceeding. All return or exchange requests must be approved in advance—submitting a request does not guarantee approval. If an item is returned without prior approval, it will be shipped back to you free of charge as a one-time courtesy.
4. Once your request is approved, we’ll provide the return shipping address and next steps.
5. Pack your item securely in its original packaging, including all items that came with your order (wristlet card, jewelry box, or any included accessories). Products must be in new and unused condition, or in the condition received if damaged during delivery.
6. Send us the tracking number once your return is on its way so we can monitor its arrival.
7. Once we receive and inspect the return, we’ll process your refund right away. Please note that refund timing depends on your bank—each one is different, but you can generally expect it to take 1–5 business days for the funds to reflect in your account.

For any questions, feel free to reach out—we’re happy to help!

If you wish to exchange a Product, follow the instructions provided in "How can I start a return" section.

Here's what you need to know:

• Exchanges depend on availability and can only be done once.
• Once we receive your return, we'll typically ship the replacement within 1-3 business days.
• You'll get an email with your new order details. Standard shipping rules apply for returns.

Keep in mind:

• All exchanges must be submitted for approval prior to processing. Submitting a request does not guarantee approval—each request is reviewed individually.
• Exchange items must be in their original packaging with any accessories, warranty, or authenticity cards included. Include any free items you received with your order.
• Products must be unused or, if damaged during delivery, in the condition they arrived in.

Once your returned products are received, we'll swiftly initiate the refund process. Your refund will be credited back to your original form of payment within 3-5 business days.

Please keep in mind that any discounts applied during your purchase will be factored into your refund, reflecting the actual amount you paid. It's important to note that reimbursement timelines may vary depending on your bank's policies.

Yes, you can change the shipping address by contacting us at info@myaleph.com or updating your address in your Account.

All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, MyAleph. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when MyAleph delivers these items to the carrier.

If your package gets lost in transit, we will be happy to help you submit a claim to the carrier on your behalf, as a courtesy. Please contact our customer service by emailing info@myaleph.com.

Our products are insured up to $200.00. However, please note that the loss of a package during transit does not render MyAleph accountable for the payment of damages, nor permit the cancellation in whole or in part of pending Orders.

All lost packages must go through a claim process. You can submit your claim here. This process typically takes 10-14 business days (excluding holidays) and is dependent on the claim carrier's procedures and promptness in providing the required information.

We recommend following up regularly on the claim status, in addition to our efforts. Your proactive involvement can expedite the process. Once the claim is approved, the refund will be processed promptly.