We want you to love your purchase, but if you need to make a return, we’re happy to assist. Please follow the steps below to ensure a smooth return process.
How to Start Your Return:
- Email us at info@myaleph.com with your contact information and order number.
- Attach a clear product photo and include a brief description of your reason for return, exchange, or refund.
- Pack your item securely in its original packaging, including all items that came with your order (wristlet card, jewelry box, or any included accessories). Products must be in new and unused condition, or in the condition received if damaged during delivery.
- Once we review your request, we’ll provide the return shipping address and next steps.
- Send us the tracking number once your return is on its way so we can monitor its arrival.
- Once we receive and inspect the return, we’ll process your refund right away. Please note that refund timing depends on your bank—each one is different, but you can generally expect it to take 1-5 business days for the funds to reflect in your account.
For any questions, feel free to reach out—we’re happy to help!
