Shipping Information
We want your order to arrive as smoothly as possible.
Orders are processed within 1–3 business days. Once your order is handed to the carrier, transit time begins and may vary based on the shipping method selected, carrier volume, weather, holidays, or other delays outside of our control.
- Free U.S. shipping on orders over $100
- Most U.S. orders arrive within 5–8 business days
- International shipping typically arrives within 7–10+ business days
Need help? Email hello@myaleph.com
Shipping
- Free U.S. shipping on orders over $100
- Processing: 1–3 business days
- Estimated transit: 5–8 business days after your order is handed to the carrier
Please note that delivery timelines are estimates and may vary once the package is with the carrier.
- Processing: 1–3 business days
- Estimated transit: 7–10+ business days after your order is handed to the carrier
- Duties, taxes, and customs fees may apply depending on your location
- All international orders are final sale
Order Issues
Orders are processed within 1–3 business days. Once your order is delivered to the carrier, you’ll receive a shipping confirmation with tracking.
Priority Shipping refers to the carrier transit time after your order has been processed and handed to the carrier.
Orders are processed within 1–3 business days. Once the package is with the carrier, delivery timing may vary due to carrier volume, weather, holidays, or other delays outside of our control
Once your order ships, you’ll receive a tracking link by email. You can also log into your customer account to view your order and tracking details.
Please allow time for tracking to update once the carrier receives the package.
If you need to update your shipping address, please contact us as soon as possible.
We can only make address changes before your order has been processed or handed to the carrier.
If your order is delayed, marked delivered but not received, or there’s an issue with your delivery, please contact us at hello@myaleph.com with your order number.
We’ll help review the tracking details and guide you through the next steps.
If your package appears to be lost in transit, please contact us at hello@myaleph.com with your order number.
Our team can help guide you through the carrier claim process. Please note that carrier claims are reviewed by the carrier and approval is not guaranteed.
Shipping fees are non-refundable once an order has shipped.
While we do our best to process orders quickly, carrier delays are outside of our control once the package has been handed to the carrier.
For a comprehensive overview of our shipping policy, please refer to the detailed information provided here.